With Supporting you can enable customers to solve each others problems. In this example, Dell's Community Forum enabled peer-to-peer customer support that helped Dell save millions of dollars.
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2009
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May
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- How to Determine ROI for Social Media
- Groundswell Social Media Strategy #5 Embracing
- Groundswell Social Media Strategy #4 Supporting
- Groundswell Social Media Strategy #3 Energizing
- Groundswell Social Media Strategy #1 and #2 Listen...
- Social Media In Plain English
- Social Media Predections 2009 by Perry Belcher
- Why Big Business Needs Social Media
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May
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